Shipping Policy

1. Order Processing

• Orders are generally processed within 1–3 business days after successful payment.
• Orders placed on weekends or public holidays may be processed on the next business day.
• During festive seasons or promotional periods, processing times may be slightly longer.

2. Delivery Time

• Within the UAE: Estimated delivery within 1-2 business days after dispatch.
• Remote Areas: Delivery may take additional time depending on the courier service.
• International Shipping: Please contact us to confirm availability, delivery timelines, and shipping charges.

Delivery times are estimates and may vary due to courier delays, weather conditions, or public holidays.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout. Any free-shipping offers will be subject to the terms specified at the time of checkout.

4. Packaging and Product Safety

Our candles are carefully packed to minimize the risk of damage during transit. As candles may be delicate, we take extra care with decorative designs and intricate shapes.

5. Order Tracking

Where tracking is available, tracking details will be shared once your order has been dispatched.

6. Incorrect Address or Failed Delivery

Please ensure that your shipping address and contact details are accurate when placing an order. Additional delivery charges may apply if an order needs to be reshipped.

7. Damaged or Missing Items

If your order arrives damaged or an item is missing, please contact us within 24 hours of delivery with your order number and clear photographs of the packaging and affected product.

8. Delays and Unforeseen Circumstances

Although we do our best to deliver orders on time, Aromatic Aroma Candles is not responsible for delays caused by courier companies, customs procedures, severe weather, or other events beyond our reasonable control.