Customer Care
Cancellation Policy
Please read our cancellation policy carefully before placing your order.
1. Order Cancellation
Because each of our items is bespoke, handcrafted, and uniquely tailored for you, all sales are final once an order is placed. We begin creating your item right away, which means we cannot accept returns or offer refunds. Thank you for supporting custom craftsmanship!
2. Cancellation by Aromatic Aroma Candles
We reserve the right to cancel an order in exceptional circumstances, including product unavailability, pricing or listing errors, suspected fraudulent transactions, or delivery restrictions. If we cancel a prepaid order, any applicable refund will be arranged promptly.
3. Policy Updates
Aromatic Aroma Candles reserves the right to update this policy when necessary. Any revised policy will be published on our website.