Returns & Refunds

We do not accept returns or offer refunds for products delivered in good condition and in accordance with the order placed. However, if you receive a damaged, defective, or incorrect product, please refer to our Replacement and Exchange Policy below.

Replacements and Exchanges

If you receive a damaged, defective, or incorrect item, please contact us so that we can review the issue and assist you with an appropriate resolution.

Requirements for Requests

To help us verify and resolve your request efficiently, please provide the following evidence:

1. Unboxing Video (Mandatory): A clear, continuous unboxing video showing the sealed package, shipping label, opening of the package, and the product/damage.
2. Clear Photographic Evidence: High-quality photos of the damaged/incorrect product, close-ups of defects, and the outer packaging.
3. Order Details: Your order number, registered contact details, and a brief description of the issue.

Reporting Timeframe

Please contact us within 24 hours of delivery to help us assess the issue promptly.

Review and Resolution

Once we receive your request and supporting evidence, our team will review the information and determine the appropriate resolution. Depending on the circumstances, this may include a replacement or exchange with the same value product where applicable.

Please retain the original product and packaging until the review is completed.